This Privacy Policy describes how mbi133 handles information for all members using our platform at mbi133.net. By registering and using this platform, you agree to the policies stated herein.

1 Information We Collect

Mbi133 collects your personal data through several means: during account registration, platform usage, and interactions with our support team. The information collected is as follows:

Registration Information: Full name, date of birth, email address, mobile number, and encrypted password. All this information is required to create a secure, verifiable account.

Identity Verification (KYC) Information: A copy of your Malaysian identity card (MyKad), passport, or other valid government-issued ID, along with proof of current address such as a utility bill or bank statement. This information is collected as part of our legal compliance requirements and to protect the security of all members.

Financial Information: Bank account details, eWallet account numbers (DuitNow, Touch 'n Go, Boost) and transaction records for deposits and withdrawals. mbi133 does not directly store credit or debit card numbers — all card transactions are processed through payment gateways with PCI DSS certification.

Usage Data: IP address, device type, operating system, web browser, pages visited, session duration and gameplay patterns. This data is used to improve user experience and detect suspicious activity.

Communications: Live chat conversation records, emails, and any feedback you submit to our support team are retained for reference and service quality improvement purposes.

2 How We Use Your Data

Every piece of data we collect has a clear purpose. mbi133 uses your personal information solely for the following needs:

  • Account management — process your registration, login, identity verification, and account settings management.
  • Transaction processing — verify and process deposits, withdrawals, and bonus transactions accurately and securely.
  • Regulatory Compliance — fulfil legal obligations related to KYC, AML, and reporting as required by the relevant authorities.
  • Platform security — detect and prevent fraud, unauthorised access, account misuse, and cybercriminal activity.
  • Service communications — send important notifications relating to your account, transactions, and platform updates.
  • Marketing (with consent) — deliver promotional information, bonus offers, and platform news — only if you have consented to receive them.
  • Platform improvement — analyse usage patterns to improve the design, speed, and functionality of the mbi133 platform.

Mbi133 will not use your data for any purpose not stated here without obtaining your consent first. You may withdraw your consent at any time.

3 Data Encryption & Security

Protecting your personal data is mbi133's highest priority. We implement comprehensive technical and organisational security measures to ensure your data is always safeguarded:

Security Layers Technology / Method Purpose
Transfer Encryption SSL/TLS 256-bit Protecting data in transit between devices and servers
Storage Encryption AES-256 Protecting data stored in databases
Two-Factor Authentication OTP via SMS / Email Preventing unauthorised access to accounts
Firewall WAF + Layered Firewall Blocking cyberattacks and malicious traffic
Continuous Monitoring SIEM 24/7 Detecting and responding to real-time threats
Access Control Principle of Least Privilege Ensuring only authorised personnel can access sensitive data

While we take all reasonable steps to protect your data, no system is entirely perfect. You also play a role in keeping your account secure — use a strong password, never share it with anyone, and notify us immediately if you suspect any suspicious activity.

4 Information Sharing with Third Parties

Mbi133 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where data sharing may be required:

  • Payment service providers — Payment processing partners such as DuitNow and FPX gateways receive the transaction information necessary to process your deposits and withdrawals. All such partners are bound by strict data protection agreements.
  • Legal Compliance — mbi133 will disclose required information to authorities when mandated by law, court order, or investigation by a legitimate enforcement agency.
  • Fraud prevention — In cases involving suspected fraud or illegal activity, information may be shared with relevant financial institutions or security agencies.
  • Technology providers — Our platform uses cloud infrastructure services and technical support from providers who have signed strict non-disclosure agreements (NDA) and data processing agreements.

All third parties working with mbi133 are required to comply with the same rigorous data protection standards as our internal policies. We have zero tolerance for any confidentiality breach by third parties.

5 Cookies & Tracking Technologies

Mbi133 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

  • Essential Cookies — Required for core platform functions such as login sessions and security. Cannot be disabled.
  • Performance Cookies — Collects information on how you use the platform to help us improve speed and usability.
  • Functional Cookies — Remembers your preferences such as language, display settings, and game preferences.
  • Analytics Cookies — Used internally to understand usage patterns and improve platform content. This data is anonymous and aggregated.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some platform features. For more information on managing cookies, refer to your web browser's help section.

6 Your Rights as a Member

As a registered mbi133 member, you have the following rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

7 Data Retention & Deletion

Mbi133 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, including legal obligations, accountability, and dispute resolution. In general:

  • Active account data — Retained for the duration your account remains active and in use.
  • Closed account data — Retained for a minimum of 7 years after account closure to meet financial and legal compliance requirements.
  • Transaction records — Retained for 7 years in accordance with financial reporting requirements.
  • Communication logs — Customer support records are retained for 3 years.
  • Anonymous analytics data — May be retained longer in aggregated form for internal statistical purposes.

Once the retention period ends, your data will be securely deleted or permanently anonymised. If you wish to request early deletion, please contact our support team — your request will be assessed subject to applicable legal requirements.

8 Links to Third-Party Websites

The mbi133 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mbi133 platform. mbi133 is not responsible for the privacy practices of external websites you may access through those links.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. Security on third-party sites is your own responsibility.

9 Amendments to This Privacy Policy

Mbi133 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. When significant changes occur:

  • Notifications will be sent to members via their registered email or in-platform notifications.
  • The "Updated" date at the top of this document will be revised.
  • Significant changes will take effect at least 7 days after notice has been given.

Continued use of the mbi133 platform after changes take effect will be considered acceptance of the updated policy. If you disagree with the changes, you may close your account by contacting our support team.

10 Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, the mbi133 Privacy team is ready to assist. You can reach us via:

  • Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week via the mbi133 platform

We aim to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data deletion or data export, the response period may require up to 14 business days.